How long does it take to process a renewal?

We know that having your medication on time is important. The time needed to process a prescription renewal can vary depending on the doctor’s schedule and the type of medication.

Standard processing times

• Most renewal requests are reviewed within 24–48 working hours.
• Once approved, you will receive a notification by email or through the patient portal.

Factors that can delay a renewal

• If the doctor needs more information about your current symptoms or treatment.
• If your last visit was a long time ago and a follow‑up appointment is required.
• If the medication is subject to special regulations or monitoring.

What you can do

• Request the renewal a few days before your medication runs out.
• Check your email or patient portal regularly for updates.
• If you have not received a response after the indicated time, you can contact the clinic to confirm the status of your request.